GUIDE
Use Tickets and Tiers to sell event access with one flat price or separate ticket options, each with its own price, capacity, description, and attendance mode.
Open Tickets and Tiers to choose a flat ticket price or create named tiers.
Add free and paid tiers to the same event.
Set each tier's capacity, description, price, and attendance mode.
Use tier capacity to sell out one option while keeping other options available for purchase.
Publish the event page after setting your ticket or tier details.
Let registrants apply discount codes or invitation codes during registration.
Send buyers to Stripe's hosted checkout screen for card payment.
Use the payment screen knowing that card entry never touches Vantage's servers.
Check the event page when all available capacity has been taken.
Let new registrants join the waitlist when the event is full.
Use the organizer action to promote a waitlisted registrant into an available seat.
Use the capacity-available workflow to email the next person in line, then complete seating with your click.
Don't expect automatic promotion from the waitlist.
Open the event's refund settings to turn refunds on or off.
Set the number of days before the event that controls the refund cutoff.
Check the public event page to confirm the refund policy shown to buyers.
Open the hub to issue a full or partial refund.
Use the hub to issue additional refunds safely when a buyer needs more than one refund action.
Use paid tickets on the Free plan, with a per-event registrant cap of 250.
Use the Growth plan for a per-event cap of 500, or the Pro plan for a per-event cap of 2,000.
Use the Business plan for unlimited registrants per event.
Expect Vantage to take a flat 3% platform fee from every paid ticket at charge time, plus Stripe processor fees.
Use the organizer's Stripe account for direct ticket charges, balance deposits, buyer statements, and chargeback responses.
Expect Vantage to return its proportional platform fee when you refund money to a buyer.
Connect the organizer's Stripe account when you want direct ticket charges through Stripe.
Use the donation option only for an attested US organization with a recorded legal name and 26 U.S.C. 170(c) attestation.
Let eligible buyers decline admission at checkout when they want to deduct the whole payment, knowing that declining removes the ticket, QR code, and seat.