Effective date: April 18, 2026
Please read these Terms carefully. These Terms include a binding arbitration agreement, a class-action waiver, a jury-trial waiver, a limitation of liability, an indemnification obligation, and other important provisions. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
These Terms of Service ("Terms") form a binding agreement between you, either individually or on behalf of the entity you represent ("you," "your," or "Organizer"), and Vantage Events ("Vantage," "Company," "we," "us," or "our"), governing access to and use of the Vantage Events platform, websites, mobile experiences, APIs, AI features, and related services (collectively, the "Service"). If you are accepting these Terms on behalf of an entity, you represent that you have authority to bind that entity. You must be at least 18 years old.
Vantage provides a cloud-based event intelligence platform offering event page creation, registration management, QR-code check-in, ticketing, email and SMS communications, analytics, machine-learning forecasting, AI-assisted planning, integrations, and related features. Vantage may modify, add, or discontinue features; we will provide reasonable notice of material adverse changes to paid features.
You must provide accurate, complete, and current information and keep it updated. You are solely responsible for (a) maintaining the confidentiality of credentials, (b) restricting access to authorized personnel, and (c) all activities that occur under your account, whether authorized or not. Notify us immediately at security@vantageevents.app of any suspected unauthorized use or security incident.
5.1 Subscription Fees. Paid subscriptions are billed in advance on a recurring monthly basis via Stripe, Inc. You authorize Vantage and Stripe to charge your payment method for all applicable fees, including taxes. Subscriptions renew automatically at the then-current rate until cancelled.
5.2 Platform / Ticket Fees. Vantage charges per-transaction fees on paid ticket transactions processed through the Service, as published on our pricing page. These fees are in addition to payment-processor fees charged by Stripe.
5.3 Taxes. Fees are exclusive of taxes. You are responsible for all applicable taxes (including sales, use, VAT, GST, and similar taxes), except for taxes based on Vantage's net income.
5.4 Price Changes. Vantage may change Subscription Fees and Platform Fees. Price changes for paid tiers will be effective no sooner than thirty (30) days after notice to the email address on file. Continued use after the effective date constitutes acceptance.
5.5 Non-payment. If a charge fails, Vantage may retry, suspend access, or terminate the subscription after a reasonable cure period. You remain responsible for unpaid fees.
5.6 Refunds. Except where required by law, Subscription Fees are non-refundable, including for partial months, unused features, or dissatisfaction. Platform Fees on completed ticket transactions are non-refundable to the Organizer.
5.7 Ticket Refunds to Attendees. Organizer is solely responsible for its Attendee refund policy, issuing refunds, and handling disputes. Vantage provides refund tooling but does not set Organizer refund terms.
5.8 Chargebacks. If an Attendee or cardholder disputes a transaction, Organizer is responsible for the disputed amount, any dispute fees, and any related Platform Fees. Vantage may withhold disbursements, debit Organizer's payment method, or offset future payouts to recover disputed or reversed amounts, and may suspend the account during investigation.
6.1 Free Tier. Free-tier access is provided at Vantage's discretion, may have usage limits, and may be modified, restricted, or discontinued at any time without notice or liability.
6.2 Beta Features. Any feature designated "beta," "preview," "experimental," or similar is provided AS IS without warranty of any kind, may be incomplete or unstable, and may be withdrawn at any time. Sections 14, 15, 16, and 17 apply with particular force to beta features.
You agree not to, and will not permit any third party to:
Vantage may investigate suspected violations and may suspend or terminate accounts that violate these Terms. Vantage is not obligated to monitor content but may review and remove content at its discretion.
If you use email or SMS features to contact Attendees or prospects, you represent and warrant that:
You acknowledge that Vantage is not a party to the communications you send and has no obligation to screen them. You will indemnify Vantage for claims arising from your messaging activities (including TCPA, CAN-SPAM, CASL, and state-law equivalents).
9.1 Ownership of Event Data. As between the parties, Organizer retains all rights in Event Data.
9.2 License to Vantage. Organizer grants Vantage a worldwide, non-exclusive, royalty-free, sublicensable (to Vantage's subprocessors) license to host, store, copy, transmit, display, modify (for formatting and feature compatibility), and process Event Data solely to (a) provide, secure, and improve the Service, (b) comply with legal obligations, and (c) generate aggregated, anonymized, or de-identified data as described below.
9.3 Roles. For Attendee personal data processed through the Service, Organizer is the "controller" or "business" and Vantage is the "processor" or "service provider." Organizer is responsible for providing notices to Attendees, selecting a lawful basis, obtaining consents, and honoring data-subject rights. Vantage will process Attendee data in accordance with Organizer's documented instructions and the DPA. The DPA is available upon request at privacy@vantageevents.app and is incorporated into these Terms by reference upon execution by the parties.
9.4 Privacy Policy. Use of the Service is subject to our Privacy Policy.
9.5 Aggregated and De-identified Data. Vantage may create aggregated, anonymized, or de-identified data derived from Event Data and usage of the Service. Such data does not identify any individual or Organizer and is owned by Vantage, which may use it for any lawful business purpose, including product improvement and benchmarking.
9.6 Return and Deletion. Following termination, Organizer may export Event Data within thirty (30) days using available export tools. After that period, Vantage may delete or de-identify Event Data, subject to legal retention obligations and routine backup cycles.
The Service includes AI-powered features, including the conversational assistant, message drafting, attendance and pacing forecasts, and other machine-learning outputs (collectively, "AI Features").
The Service integrates with third-party services (including Stripe, Azure Communication Services, SimpleTexting, GoHighLevel, HubSpot, Zapier, Google, Anthropic, OpenAI, and ElevenLabs). Third-party services are governed by their own terms and privacy policies, and are provided and supported by those third parties. Vantage is not responsible for third-party services, their availability, or their actions. You are responsible for complying with the terms of any third-party service you enable.
12.1 Vantage IP. The Service, including all software, models, designs, user interfaces, text, graphics, logos, marks, and documentation, is owned by Vantage or its licensors and is protected by intellectual-property laws. Except for the limited right to access and use the Service under these Terms, no rights are granted.
12.2 Trademarks. "Vantage," "Vantage Events," the Vantage logo, and related marks are trademarks of Vantage or its affiliates. You may not use Vantage marks without prior written consent.
12.3 Feedback. If you provide feedback, suggestions, or ideas, you grant Vantage a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate them without restriction or obligation.
12.4 Publicity. Vantage may identify Organizer as a customer and use Organizer's name and logo in marketing materials, customer lists, and case studies, subject to any trademark guidelines Organizer provides. Organizer may opt out in writing by emailing info@vantageevents.app.
Each party (as "Recipient") will protect the other's "Confidential Information" with at least reasonable care and will use it solely to perform under these Terms. Confidential Information excludes information that is (a) publicly available without breach, (b) independently developed without use of the other's Confidential Information, (c) rightfully received from a third party without restriction, or (d) required to be disclosed by law, provided that Recipient gives reasonable notice (where lawful) to permit the other party to seek protection. Confidentiality obligations survive for three (3) years after termination; trade secrets are protected for as long as they remain trade secrets.
Organizer represents and warrants that: (a) it has full authority to enter into these Terms; (b) it will comply with all applicable laws (including privacy, messaging, consumer-protection, tax, accessibility, and export laws) in its use of the Service; (c) it owns or has sufficient rights in Event Data and content uploaded to the Service; (d) use of the Service and Event Data will not infringe, misappropriate, or violate any third-party right; (e) events organized will comply with applicable laws and any venue or ticketing requirements; and (f) it has obtained all consents required to collect, process, and transfer Attendee personal data as contemplated by these Terms.
THE SERVICE, INCLUDING ALL AI FEATURES, PREDICTIONS, AND CONTENT, IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, QUIET ENJOYMENT, AND NON-INFRINGEMENT. VANTAGE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY DATA WILL BE ACCURATE OR RELIABLE. NO ADVICE OR INFORMATION OBTAINED FROM VANTAGE CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES; TO THAT EXTENT, SOME OF THE FOREGOING DISCLAIMERS MAY NOT APPLY.
16.1 Exclusion of Certain Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY, AND IN THE CASE OF VANTAGE NONE OF ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS, WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, COVER, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOST BUSINESS OPPORTUNITIES, LOST OR CORRUPTED DATA, LOST GOODWILL, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, AND WHETHER OR NOT THE PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
16.2 Liability Cap. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VANTAGE'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE SUBSCRIPTION FEES AND PLATFORM FEES ACTUALLY PAID BY ORGANIZER TO VANTAGE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100). THIS CAP APPLIES IN THE AGGREGATE ACROSS ALL CLAIMS AND WILL NOT BE INCREASED BY THE EXISTENCE OF MULTIPLE CLAIMS OR CLAIMANTS.
16.3 Specific Exclusions. Without limiting the foregoing, Vantage will not be liable for damages arising from: (a) inaccurate AI predictions, content, or recommendations; (b) inability to access, loss, or corruption of data; (c) downtime, maintenance, outages, or degraded performance (whether scheduled or not); (d) actions taken by Organizer, Attendees, or third parties based on information presented by the Service; (e) third-party services or integrations (including Stripe, messaging aggregators, and CRMs); (f) Events organized by Organizer, including personal injury, property damage, cancellations, refunds, or disputes with Attendees; or (g) force-majeure events.
16.4 Essential Basis. The parties acknowledge that the limitations in this Section 16 are an essential element of the bargain and apply even if a limited remedy fails of its essential purpose.
Some jurisdictions do not allow the exclusion or limitation of certain damages; to that extent, certain provisions in this Section 16 may not apply.
17.1 By Organizer. Organizer will defend, indemnify, and hold harmless Vantage and its officers, directors, employees, agents, affiliates, licensors, and service providers (the "Vantage Parties") from and against any third-party claim, action, proceeding, loss, damage, liability, judgment, settlement, cost, or expense (including reasonable attorneys' fees and costs) arising out of or relating to: (a) Organizer's use of the Service; (b) Event Data, content, or messages sent through the Service by or on behalf of Organizer; (c) Events organized by Organizer, including any personal injury, property damage, refund or ticket dispute, or claim by Attendees; (d) Organizer's violation of these Terms, applicable law (including TCPA, CAN-SPAM, CASL, GDPR, CCPA, and tax law), or any third-party right; (e) Organizer's integrations or third-party services; and (f) Organizer's tax obligations. Vantage will promptly notify Organizer of the claim; Organizer will control the defense and settlement with counsel reasonably acceptable to Vantage, provided that any settlement that imposes a non-monetary obligation on, or admits liability of, Vantage requires Vantage's prior written consent. Vantage may participate at its own expense.
17.2 By Vantage. Vantage will defend Organizer against any third-party claim alleging that the Service (excluding Organizer content, Event Data, third-party services, beta features, modifications not made by Vantage, and use outside these Terms) infringes a U.S. patent, copyright, or trademark, and will pay damages finally awarded or amounts agreed in settlement. If use is enjoined, Vantage may, at its option: (i) procure the right to continue use, (ii) modify the Service to be non-infringing, or (iii) terminate the affected portion of the Service and refund any prepaid unused Subscription Fees. This Section 17.2 states Vantage's sole obligation and Organizer's sole remedy for infringement claims.
For Business-tier subscribers, Vantage targets 99.9% monthly availability ("SLA"). Availability excludes scheduled maintenance (communicated at least forty-eight (48) hours in advance), emergency maintenance, force-majeure events, third-party service outages (including Stripe, Azure, and messaging aggregators), internet or network connectivity issues beyond Vantage's control, and Organizer misconduct. SLA credits, if any, are limited to ten percent (10%) of the affected month's Subscription Fee, must be requested in writing within thirty (30) days of the affected period, and are Organizer's sole and exclusive remedy for downtime. Free, Growth, and Pro tiers are provided without an SLA.
Vantage may suspend or throttle your access to the Service, in whole or in part, (a) if you fail to pay undisputed amounts when due after reasonable notice, (b) if Vantage reasonably believes your use violates these Terms or applicable law, (c) to address a security, integrity, or availability threat, or (d) as required by law or legal process. Vantage will attempt to provide reasonable advance notice unless doing so would compromise security, violate law, or prejudice investigation.
These Terms begin upon your first use of the Service and continue until terminated. Either party may terminate a subscription at the end of the then-current billing cycle. Vantage may terminate these Terms or your account immediately upon notice if you materially breach these Terms (including non-payment), if your use creates legal or security risk for Vantage, or if required by law. Vantage may also terminate free-tier accounts at any time. On termination, your right to access the Service ends; you remain responsible for amounts accrued before termination; and export/deletion of Event Data proceeds under Section 9.6. Sections 1, 2, 5 (for accrued amounts), 6.2, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 20, 21, 22, 23, 24, 25, 26, 27, 28, and 29 survive termination.
Vantage may modify the Service and these Terms from time to time. Material changes to these Terms will be communicated by posting an updated version at vantageevents.app/terms and updating the effective date, and where practicable, by email or in-product notice at least thirty (30) days before the change takes effect. Changes to the arbitration agreement apply only on a prospective basis and will not apply to claims of which Vantage had actual notice before the effective date. Continued use after the effective date constitutes acceptance.
Neither party is liable for failure or delay in performance (other than payment obligations) due to causes beyond its reasonable control, including acts of God, natural disasters, pandemics or epidemics, war, terrorism, civil unrest, government action, labor disputes, utility or internet failures, and failures of third-party services or infrastructure.
You represent that you are not located in, under the control of, or a national or resident of a country or on a list subject to U.S. export-control or economic-sanctions restrictions (including OFAC, the U.S. Commerce Department's Entity List, and similar lists of the EU or UK). You will not use the Service in violation of export-control, sanctions, or anti-corruption laws (including the U.S. Foreign Corrupt Practices Act and the UK Bribery Act).
24.1 Informal Resolution. Before filing a claim, the parties will first attempt to resolve the dispute informally by sending a written notice describing the claim and requested relief to the other party (for Vantage: legal@vantageevents.app) and negotiating in good faith for at least thirty (30) days.
24.2 Agreement to Arbitrate. If the dispute is not resolved, any dispute, claim, or controversy arising out of or relating to these Terms or the Service, including the formation, scope, enforceability, or arbitrability of this agreement, will be determined exclusively by binding, individual arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules, and if applicable, its Consumer Arbitration Rules (collectively, the "AAA Rules"). The Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate.
24.3 Seat and Procedure. The seat of arbitration is the State of Florida, United States. Arbitration will be conducted by a single arbitrator. Hearings may be conducted remotely where permitted. The arbitrator may award any remedy available in an individual action under applicable law but may not consolidate more than one person's claims or preside over a representative or class proceeding. The arbitrator's award is final and may be entered in any court of competent jurisdiction.
24.4 Class Action and Representative Waiver. YOU AND VANTAGE EACH AGREE THAT DISPUTES WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, COORDINATED, MASS, COLLECTIVE, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate or join claims. If this waiver is found unenforceable as to a particular claim or remedy, then that claim or remedy (and only that claim or remedy) will be severed and adjudicated in court, while all others remain in arbitration.
24.5 Jury Trial Waiver. IF A CLAIM PROCEEDS IN COURT, YOU AND VANTAGE EACH KNOWINGLY AND VOLUNTARILY WAIVE THE RIGHT TO A JURY TRIAL.
24.6 Exceptions. Either party may (a) bring an individual action in small-claims court for claims within that court's jurisdiction, and (b) seek injunctive or equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual-property rights, trade secrets, or confidentiality obligations, or to enforce the messaging compliance provisions in Section 8.
24.7 Opt-Out. You may opt out of this Section 24 by sending written notice within thirty (30) days of first accepting these Terms to legal@vantageevents.app with the subject "Arbitration Opt-Out" and including your name, account email, and a statement that you decline to arbitrate. Opting out does not affect any other provision of these Terms.
24.8 30-Day Limitation. Any claim must be filed within one (1) year after the claim accrues; otherwise, the claim is permanently barred (to the extent permitted by applicable law).
These Terms are governed by the laws of the State of Florida, United States, without regard to its conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to Section 24, any action not subject to arbitration will be brought exclusively in the state or federal courts located in Florida, and each party consents to personal jurisdiction there.
Notices to you may be provided by email to the address on file or by posting in the Service. Notices to Vantage must be sent to legal@vantageevents.app with a copy to info@vantageevents.app, and at [Insert official business mailing address before public launch]. Notices are deemed received on delivery (email) or three (3) business days after mailing (postal mail).
You may not assign or transfer these Terms, by operation of law or otherwise, without Vantage's prior written consent. Any attempted assignment without consent is void. Vantage may assign these Terms in whole or in part without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets. Subject to the foregoing, these Terms are binding on and inure to the benefit of the parties and their permitted successors and assigns.
The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, fiduciary, or employment relationship. There are no third-party beneficiaries of these Terms, except that the Vantage Parties are express intended third-party beneficiaries of Sections 15, 16, and 17.
29.1 Severability. If any provision is held invalid or unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions will continue in full force.
29.2 Waiver. No failure or delay in exercising a right is a waiver; any waiver must be in writing.
29.3 Interpretation. Headings are for convenience only. "Including" means "including, without limitation."
29.4 U.S. Government. The Service is "commercial computer software" under FAR 12.212 and DFARS 227.7202. Use, duplication, and disclosure by U.S. Government entities are subject to these Terms.
29.5 Entire Agreement; Order of Precedence. These Terms, together with the Privacy Policy, any applicable DPA, and any order form or written agreement signed by the parties, constitute the entire agreement regarding the Service and supersede all prior or contemporaneous agreements. In the event of conflict: (i) a signed order form or written agreement controls over these Terms, (ii) the DPA controls over these Terms and the Privacy Policy for data-protection matters, and (iii) these Terms control over the Privacy Policy for all other matters.
For questions about these Terms: legal@vantageevents.app. For general inquiries: info@vantageevents.app.