Privacy Policy

1. Information We Collect

Account Information. When you create an account, we collect your name, email address, organization name, and optional details such as events per year. We do not collect passwords directly; temporary passwords are auto-generated and delivered via email.

Event Data. When you use the platform, we collect event details, registrant information (names, emails, attendance records), check-in data, and ticket transaction records that you input or that your attendees provide through registration forms you create.

Usage Data. We collect standard analytics including IP addresses, browser type, pages viewed, and interaction patterns to improve the service. We use cookies for session management and preferences.

Payment Data. Payments are processed by Stripe. We do not store credit card numbers. Stripe's privacy policy governs payment data handling.

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Vantage Events platform
• Process registrations, check-ins, and ticket transactions
• Send transactional emails and SMS (confirmations, reminders)
• Generate analytics, insights, and ML-powered predictions for your events
• Provide AI-assisted event planning and recommendations
• Send product updates and service communications (you may opt out)
• Detect and prevent fraud, abuse, and security incidents

3. Data Sharing

We do not sell your personal information. We share data only with:

• Stripe for payment processing
• Azure Communication Services for email and SMS delivery
• SimpleTexting for SMS campaigns (if enabled by you)
• CRM integrations you explicitly configure (GoHighLevel, HubSpot, webhooks)
• Law enforcement when required by valid legal process

Event organizers control their registrant data. Registrant data is shared only with the organizer of the event the registrant signed up for.

4. Data Retention

We retain account and event data for as long as your account is active. You may request deletion of your account and associated data by contacting info@vantageevents.app. Transactional records required for tax or legal compliance may be retained for up to 7 years.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security assessments. The platform is hosted on Microsoft Azure. Despite these measures, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. To exercise these rights, contact info@vantageevents.app. We will respond within 30 days.

7. Cookies

We use essential cookies for authentication and session management. We do not use third-party advertising cookies. Analytics cookies may be used to understand usage patterns.

8. Children's Privacy

Vantage Events is not directed to children under 13. We do not knowingly collect information from children under 13. If we become aware that a child has provided personal information, we will delete it.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify registered users of material changes via email. Continued use of the service after changes constitutes acceptance.

10. Contact

For questions about this privacy policy, contact us at info@vantageevents.app.