What Can Event Check-In Staff See in Vantage?
By Evan Taylor, Founder
In Vantage, Staff can see a guest’s full name, employer name and address, the guest’s postal code, ticket and payment fields, event details, and check-in status. They cannot see the guest’s email address or phone number because Vantage removes those fields on the server before the Staff device receives the record.
What information can event check-in staff see at the door?
Vantage Staff can search the guest list and confirm the details needed to run a smooth door. Their view includes the guest’s full name, employer name, employer address with city, state, and postal code, the guest’s own postal code, ticket and payment fields, the event, and check-in status. This gives staff enough context to find the right guest without exposing contact details that belong with the organizer.
Why should event check-in staff not receive the full guest record?
The common pattern is the door workflow getting the full record, even when the job only requires guest lookup and check-in. The cost is unnecessary exposure of guest contact details on a shared device. Vantage keeps the door focused on arrival, so organizers can make check-in easy for staff while keeping email addresses and phone numbers out of the Staff view.
How does Vantage keep guest email and phone numbers private?
Vantage removes the email address and phone number on the server before a Staff check-in device receives the guest record. The fields are not sent to the device, rather than being hidden after the record arrives. A hidden field is still a field. Because the fields never arrive, the check-in session never holds those contact details.
What can Admins and Managers see in Vantage?
Vantage has three assignable roles: Admin, Manager, and Staff. Admins and Managers see the full record, including email and phone. Managers can see every event in the account, while Staff is the check-in role. A separate Super Admin role exists only for Vantage support across accounts, so organizers can give the door team a narrower view without limiting operational access for the people who need it.
Frequently asked questions
Can event check-in staff see attendee phone numbers?
No. Vantage removes phone numbers on the server before a Staff device receives the guest record, so Staff cannot see them during check-in.
Can event check-in staff see attendee email addresses?
No. Vantage removes email addresses from the record sent to Staff check-in devices, while Admins and Managers can see them in the full record.
What does Vantage Staff see at check-in?
Vantage Staff see the guest’s name, employer name and address, postal codes, ticket and payment fields, event details, and check-in status. Their record does not include the guest’s email address or phone number.
Can a Vantage Manager see guest contact details?
Yes. Vantage Managers see the full guest record, including email addresses and phone numbers, and can see every event in the account.
What do Vantage self-check-in kiosks show?
Vantage self-check-in kiosks show a guest’s first name and last initial.
Give event staff the view their job requires
A well-run door helps guests arrive quickly without putting their contact details on a shared check-in device. Vantage gives Staff the record needed to identify guests and mark attendance, while Admins and Managers retain access to the full record.
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